1. Introduction
Thank you for choosing Brazil Sugar Trade (website URL: https://brazilsugartrade.com/). We value your business and trust. As a leading sugar producer and exporter in Brazil, we strive to enhance your import experience. Please read our Privacy Policy and provide your consent to continue using our services.
2. Data Collected
Data Storage Location
All collected data is securely stored in servers located in regions that comply with data protection regulations.
Registration Data
When you register on our website, we collect personal details such as your name, email address, and contact information to facilitate your account setup and management.
Purchase Data
We collect and store information related to your purchases, including transaction details, payment information, and order history, to process and fulfill your orders.
Support Data
To provide you with the best customer support, we collect data related to your inquiries and support requests, including any communications with our support team.
Comments
If you leave comments on our website, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help detect spam.
Contact Form
Information provided through our contact forms, including your name, email address, and message content, is collected to respond to your inquiries and provide assistance.
Google Analytics
We use Google Analytics to collect data on how visitors use our site. This includes information about the pages you visit, the time spent on each page, and other usage statistics. This data helps us improve our website and user experience.
3. Embedded Content
Pages on the Brazil Sugar Trade website may feature embedded content, such as YouTube videos. This embedded content operates in the same way as if you had visited the originating website directly.
These external websites may collect data about you, utilize cookies, embed additional third-party tracking tools, and monitor your interactions with the embedded content. This includes tracking interactions if you have an account and are logged into the external site. Below is a summary of the third-party services we use:
We use the Facebook page plugin to showcase our Facebook timeline on our site. Facebook operates with its own cookie and privacy policies that are beyond our control. Cookies from Facebook will only be installed, and your IP will be sent to a Facebook server, after you give your consent. For more details, please refer to their privacy policy: Facebook Privacy Policy.
Our site integrates the Twitter API to display our tweet timeline. Twitter has independent cookie and privacy policies which we cannot control. Your IP address is not transmitted to Twitter servers until you grant permission. Please review their privacy policy here: Twitter Privacy Policy.
YouTube
We embed YouTube videos on our website. YouTube operates with its own cookie and privacy policies over which we have no authority. Cookies from YouTube will not be set, and your IP address will not be sent to YouTube servers until you provide consent. For further information, see their privacy policy here: YouTube Privacy Policy.
4. Cookies
We use cookies—small text files placed on your device—to enhance your browsing experience. Cookies help us retain your preferences, manage shopping carts, and provide anonymous tracking data to third-party applications, such as Google Analytics. While cookies are intended to improve your experience, you have the option to disable them if you prefer. The best way to do this is by adjusting the settings in your browser. For detailed instructions, please refer to your browser’s help section.
Essential Cookies (For All Visitors)
- cfduid: This cookie is used by our CDN provider, CloudFlare, to identify individual clients behind a shared IP address and apply security settings on a per-client basis. For more information, please see CloudFlare’s Privacy Policy.
- PHPSESSID: This cookie identifies your unique session on our website, ensuring a seamless browsing experience.
Essential Cookies (For Logged-In Customers)
- wp-auth: Utilized by WordPress to authenticate logged-in visitors, manage password authentication, and verify user identities.
- wordpress_logged_in_{hash}: Employed by WordPress to confirm the login status of visitors, manage password authentication, and verify user identities.
- wordpress_test_cookie: Used by WordPress to verify that cookies are functioning properly on your browser.
- wp-settings-[UID]: WordPress sets several wp-settings-[UID] cookies to customize your view of the admin interface and potentially the main site interface. The number at the end represents your unique user ID from the database.
- wp-settings-{time}-[UID]: WordPress also uses wp-settings-{time}-[UID] cookies for the same purpose as above, with the addition of the time variable to adjust settings based on your interaction history.
5. Who Has Access to Your Data
We prioritize the protection and confidentiality of your personal information. Here’s how we manage access to your data:
Unregistered Visitors: If you do not have a registered account with us, we do not retain or have access to any personal information about you.
Registered Clients: For clients with registered accounts, access to personal information is limited to the following individuals:
- System Administrators: Our technical team who oversees and manages the system to ensure it operates smoothly.
- Support Staff: Our customer support team, who may access client account information solely for the purpose of providing necessary assistance and resolving any issues.
We are committed to safeguarding your information and ensuring it is only accessible to authorized personnel involved in maintaining and supporting our services.
6. Data Sharing with Third Parties
At Brazil Sugar Trade, we prioritize your privacy and are committed to protecting your personal information. We do not disclose your personal data—such as email addresses, names, or other sensitive information—to third parties except under specific circumstances where it is necessary to provide the services you expect from us. Below are the exceptions where we may share limited data:
Envato Pty Ltd
To validate and process your purchase information related to licenses for our services, we may share your provided tokens and purchase keys with Envato Pty Ltd. We use their API responses to confirm and register your support data. For more details on how Envato handles your data, please refer to their Privacy Policy.
Ticksy
Ticksy operates the support ticketing platform we use to manage support requests. The data shared with Ticksy is restricted to the information you willingly provide when creating a support ticket. Ticksy complies with the EU/US Privacy Shield framework. You can review their Privacy Policy for more information on their data handling practices.
7. Data Retention Period
When you submit an inquiry or comment on our site, we retain the associated metadata until you request its removal. This data helps us recognize you and automatically approve your comments without requiring manual moderation.
If you create an account on our website, we store the personal details you provide in your user profile. You have the ability to view, edit, or delete your personal information at any time (with the exception of changing your username). Additionally, website administrators have access to view and edit this information as needed.
8. Security Measures
We prioritize the security of your information. We utilize the SSL/HTTPS protocol across our website to encrypt communications between users and our servers. This encryption helps protect your personally identifiable information from unauthorized access or interception by third parties.
In the event of a data breach, our system administrators will promptly take necessary actions to safeguard system integrity. We will notify affected users and, if required, initiate password resets to ensure the continued security of your data.
9. Your Data Rights
General Rights
If you have a registered account with Brazil Sugar Trade or have left comments on our website, you can request an export of the personal data we hold about you, including any additional information you have provided.
You also have the right to request the deletion of any personal data we store. However, this does not apply to data we must retain for administrative, legal, or security reasons. For example, we cannot delete essential data needed to maintain your active account, such as your email address.
Should you choose to have all your data erased, please note that we will no longer be able to offer support or other services related to your account.
GDPR Rights
At Brazil Sugar Trade, we take your privacy seriously. In compliance with the General Data Protection Regulation (GDPR), we ensure that our practices align with GDPR standards. We are committed to protecting the privacy of our users in the European Union. For more information, please visit: EU GDPR Information Portal.
10. Third-Party Websites
Brazil Sugar Trade may include links to third-party websites on our site. These external sites are not vetted for privacy or security compliance by Brazil Sugar Trade. Therefore, we are not liable for the actions or practices of these third-party websites.
Please note that social media sharing links or icons displayed on our site will not connect you to any associated third parties unless you actively click on them.
Our Privacy Policy, along with any other policies and amendments, does not grant enforceable rights to third parties or require us to disclose personal information about users of our services or site. Brazil Sugar Trade is not responsible for the information collected or utilized by any advertisers or third-party websites. We recommend reviewing the privacy policies and terms of service for any third-party sites you visit through our links.
11. Disclosure of Your Information for Legal Reasons
There may be occasions when it becomes necessary or appropriate to disclose your personal information for legal reasons. This may occur in response to requests from government agencies or private parties involved in legal matters. By using our services, you consent to the possibility that we may share your information with third parties if we believe, in good faith, that it is required for civil litigation, criminal investigations, or other legal proceedings.
If we receive a legal subpoena affecting your privacy, we may choose to notify you, allowing you the opportunity to contest the subpoena, or we may attempt to contest it on your behalf. However, we are not obligated to do either. Additionally, we may disclose your information to third parties if we believe it is prudent for legal reasons, such as instances of suspected fraudulent activity.
You agree to hold Brazil Sugar Trade harmless for any damages that may arise from the disclosure of your information in response to legal requests from law enforcement agencies or private litigants.
All disclosures of personal data for legal purposes will be conducted in compliance with the laws applicable in your country of residence.
